Use best-in-class solutions for Call Centers by Office24by7.
Streamline communication between your team members.
Get access to the industry-best call patching services.
Gather feedback from your users with our incredible surveys.
Start using the best tools for OTP authentication tools
Encourage your customers to engage with bigger carts.
Generate more leads with the best tools by Office24by7.
Use our pool of tools to boost results from digital marketing.
Leverage the best tools for Omnichannel with Office24by7.
Leverage inbound marketing for growing conversion rates
Office24by7 empowers your websites to generate more leads.
Start boosting inside sales results by streamlining the ops.
Efficient field operations for your team with better communication.
Use best-in-class tools by Office24by7 to close more deals.
Use the best-in-class CRM suite by Office24by7 efficiently
Boost collaboration within your team by using our tools.
Leverage technology to collect and manage debt effectively.
Collect customer feedback and delight them with being proactive.
Streamline your communication with customers without any hassle. Office24by7 Support provides ticket management software to empower your teams to connect with the customers via various channels, be it through web or mobile, or start a conversation directly through User panel, Email, phone, API, or any other channel you want. Prioritize, categorize, and assign tickets automatically and efficiently.
Ticket management solutions automate every step of your team’s workflows with powerful automation, allow them to perform actions depending on where they've contacted you from, what they've contacted you about, etc. As an example, tickets can be automatically prioritized and assigned to the right teams whether the customer has contacted you over email or phone and what they have written to you about.
Unify your conversations across channels, like email, voice, and messaging for faster replies. Ticketing system software track and prioritize each customer interaction to make the process of follow up and resolution quicker than ever. Leverage data and insights from previous events to drive conversions. You can also auto-assign tickets to the right agents by using our auto-assignment algorithms
A collective pat-on-the-back is all that your team needs. Use the feedback & survey report to know how your customers feel about the quality of your support services. Ticketing system software identifies opportunities to craft better experiences using our Top Customer Analysis report. Get a bird’s eye view of how your team is performing on the key support metrics through the performance report.
Go through our customized reports for getting an overview of your helpdesk’s performance, customer happiness to assess how your team is performing. Share access with your agents and other stakeholders for achieving a well-oiled support staff with top ticketing management software. By setting up dashboards, you can assess and manage workloads and other important issues without any escalations.
Leverage high-engagement SMS templates to interact with your customers by adopting ticketing management software.
Ticketing system software use ready-to-use email templates and never spend time in planning responses.
Never face difficulties in managing tickets and keep it all efficient, all the time with the best ticketing system software.
Make ticket management system highly efficient by routing the tickets proactively.
Leverage various ticket distribution rules for efficient ticket management software.
Prioritize tickets on the basis of a number of factors with efficiency with an automated ticketing system.
Merge tickets as and when needed to make sure your ticketing is perfect with the best ticketing software solutions.
With the best ticketing system, log all the activities for your agents and stay abreast with support.
Always stay on top of all your support tasks with real-time notifications with ticketing system software.
The best ticketing software solutions make sure your communications in multiple channels are integrated.
Trigger growth with high-performance collaboration across various teams. with ticketing software.
Top ticket management software leverage custom dashboards to access data and insights for reporting.
Start managing customer communications across multiple channels with easy-to-use omnichannel solution by Office24by7. Set up workflows and start sending them across various channels such as email, phone, messaging, and other channels based on the customer’s preference.
Scale up and deliver the best experience to your customers with the best ticketing system software. With our support solution, frontline support agents have a tool that they love.
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Leverage the power of our bespoke ticketing system tools to serve IT related support and a reliable point of contact to your customers. Whether the users are within your organization or from outside, a Help Desk support software will be very helpful in keeping things highly organized.
Quantify Ticket Participation and identify top performers. Auto-assign tickets to the right agents through intelligent auto-assignment algorithms.
Receive complaints, track them, resolve them and also reduce incoming complaint numbers with the help of Office24by7 Complaint Management software.
Office24by7 Complaint Management Software lets you gather all your customer complaints into one common help desk system where you can categorize, assign and resolve complaints with ease, without having to struggle with a cluttered inbox filled with customer emails.
Yes, it is possible to track and measure the team’s performance whenever required.
You have the activity log feature available in our Office24by7 CRM. You can use that to check the performance of each of your agent, the number of calls they have attended, duration of calls, any call activity, etc.
Yes, push notifications are sent to managers and agents as well to have an idea about the tickets raised, issues solved, etc..
The pricing varies. Contact us on +91 7097171717 to get the best pricing.