Two-way Communication
Respond to every last piece of feedback. Reach out to customers directly.
Acknowledgment
Acknowledge customers with reply messages and make follow up calls post their feedback.
Form Builder
Build engaging mobile-responsive forms. Or use Google Forms, Zoho Forms, and Survey Monkey.
Templates
Ready to use and customizable survey form templates.
Missed Call
Virtual number for customers to give missed calls and get return calls for their feedback.
IVR Call
Virtual number to trigger single level IVR calls to customers for their feedback.
Personalized Text Messages
Automatically include custom information in text messages.
Messages Scheduling
Schedule text messages to send later to customers.
URL Shortener
Shorten survey landing page URLs to make them easier to share via SMS, email, and social media.
Message with Short URL
Send messages with short URLs to customers and direct them to landing pages.
Short URL Analytics
Track time, handset, location, browser, IP, frequency of URL access, and time spent by users.
Whitelisting and Blacklisting
Allow or block callers and senders of text messages.
API Integration
Integrate CRM with third-party surveys and feedback collection apps. Using integrated apps, conduct
surveys and collect feedback directly from customers.
Analytics
Using analytics, get detailed reports of your surveys and customer feedback collected.
Detailed Reports
Get detailed reports of your surveys and customer feedback collected and analyzed with analytics.