Office24by7 Call Center Software Features
Robust and comprehensive to power all kinds of call centers
On Premise or On Cloud
Host our call solution on premise or on cloud as per your requirement. We have technology that supports both.
Multi Level IVR
Our IVR call center offers automated telephony service with which callers can interact, gather the required information and route calls.
Queue Management
Manage the inbound calls with very less customer wait time and distribute the workload among agents in a fair manner.
Routing Calls
Route the calls to different agents using our call center software as per the need.
Call Distribution
With our call solution’s intelligent distribution, now you can distribute the calls among agents according to your preset rules.
Agent CTI
A practical and effective dashboard for agents to make and receive calls, update the details of contact, and many more with just a click..
Call Transfer
Now you can transfer the calls internally using IP PBX and EPBX.
Conference
Get on call with multiple members with or without the internet. Communicate without barriers.
Unified Communication
Communicate with customers on different platforms using our call center solution’s unified dashboard.
Auto Dialer
Now your agents can auto dial from a list of phone numbers with just a click. The best part is we have preview and predictive dialers making things even easier.
Call Recordings and Call Logs
Record all the calls that are made via our call solution and also have a log of all the details at one place.
Real time Monitoring
Reporting managers can view the activity of all agents and the progress in real-time.
Live Call Monitoring
The supervisors can listen to customer agent interactions in real time.
Contact Management
Manage your contacts smartly using our contact management feature. You can enter all the required details of contacts and access them at any point in time.
CRM Integration
The agents can take or make calls directly from call center software thus avoiding the hassle of switching between multiple systems.
Mobile App
Now field agents can make the most of the call center solution as they can access it from anywhere at any time without any hassle.
Customer Feedback
Know what your customers are thinking about your service with our post-call feedback system. It’s quick, easy, and simple.
Reports and Dashboards
Get your hands on all the call center metrics and KPIs that you need. Monitor the team performance, analyze and make decisions accordingly.
Click to Dial
Your agents can place calls directly from CRM with our click-to-call feature. They just have to click and a call will be placed.