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Cloud Telephony Solutions from Office24by7

Scale your Communication as your Business Grows with the Best Cloud Call Center Solution

Enhance the customer experience by constantly being in touch with them, irrespective of location. Scale productivity using a cloud call center solution.

Make the most out of outbound dialling as you can choose the landline numbers

Number Selection

You can choose the landline number per your outbound call center software requirements. This business phone number will give your organization a professional touch. It is time to upgrade to a cloud telephony provider for your business and simplify the entire client communication process. Dedicated caller IDs and individual segments for different campaigns will ease out many processes for the agents.

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Inbound IVR Calling System

We offer complete features and functionality to handle inbound calls with cloud telephony solutions. This includes inbound number selection, multi-level interactive voice response (interactive voice response (IVR) calling system), audio library, queue management, distribution, post-call survey, and reports and analytics. In short, set up a virtual receptionist to handle customer inquiries without human intervention during/outside business hours.

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Complete set of features and functionality to handle inbound calls.
Automated dialers to enhance productivity of outbound agents

Dialers Methods

Automated dialers are here to enhance the productivity of agents with outbound calling. Being one of India's best cloud telephony providers, we enable you to dial numbers from lists in the background without human intervention and connect to agents only when calls are answered. Eliminate agent wait time during dialing, listening to ringing tones, busy tones, and messages of call disconnects. Predictive dialer minimizes customer and agent wait time, while progressive dialer builds a pre-set queue.

Agent CTI

Agents make and receive calls from their computers with just a click. They get information about callers and their accounts, open cases, and call history. The user has to be in a ‘Ready’ state to answer the inbound calls and a ‘Manual’ state to perform outbound calls. The best cloud phone system enables you to send instant personalized text, voice, or email messages during or post calls and generate feedback seamlessly.

Cloud based Agent CTI
Hierarchical Monitoring

Cloud-based Agent CTI

With the best cloud telephony software, your organization will get a holistic view of team members and agents. You will be able to view and manage multiple agents at once, see how they are performing, in which stage they are in, get real-time updates of the calls they are making, the communication log, and many more. Our cloud telephony service is tailored to deliver exceptional management options to the managers.

Post-Call Survey and Feedback

Never miss a chance to gather feedback and critical insights from your valued customers. After a call is finished, configure an automated IVR call to gather customer feedback. Leverage the insights gathered from post-call surveys and use them to improve service quality. Not only this, you can monitor agent performance and ensure client satisfaction with the best cloud telephony provider.

Post Call Survey and Feedback

Cloud Telephony Features

Complete feature set for streamlining inbound and outbound communications.

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Virtual Number

Manage inbound and outbound calls with a single number for your business through cloud telephony solutions.

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Local Number

A virtual number that appears as a local landline number and conveys local business presence. Avail cloud contact center solutions and improve your brand identity with a virtual number that appears to be local.

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Mobile Number

A virtual number that appears as a 10-digit mobile number. Through cloud calling software, get access to free mobile numbers for all customers.

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Toll-free number

Ten or 11-digit virtual toll-free number that is free for all your callers with cloud contact center solutions.

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Call Forwarding

Avail mobile call center solutions & forward calls to desired numbers and destination apps based on your choice.

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Welcome Message

Set welcome or greeting messages and change them to convenience or need through cloud telephony solutions.

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Multi-level IVR

Cloud-based call center software supports multiple layers of IVR to direct service calls with no human intervention.

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Programmable Extensions

Cloud-based virtual system allows you to forward calls to pre-programmed extensions as per callers’ DTMF inputs.

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Voicemail Integration

Callers can leave voicemails for your agents that can be retrieved later through cloud contact center solutions.

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Scheduling of IVR

Time-based, date-based, or holiday-based scheduling of IVR menus and messages with cloud phone systems for businesses.

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Audio File Upload

Cloud-based call center solution lets you upload audio files in .MP3 or. WAV format from your library into campaigns.

Icon Recording through Call

Recording through Call

Use your voice as a template by calling on mobile and recording the voice with the help of a cloud-based virtual system.

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Text-to-Speech

Create audio files using text-to-speech on the best cloud phone system. Get text messages processing audio files by using tools for text-to-speech.

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Call Routing

Call center software solution enables you to perform call routing to agents based on the time, skill, and priority of agents.

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Sticky Agent

Route calls to agents who have already communicated with them through the cloud-based contact center solution.

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In-Queue Message

Avail cloud contact center solutions and keep the callers engaged while they’re in the queue and waiting for the agents.

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Music on Hold (MOH)

Engage waiting for callers with pre-set audio messages on products or services through virtual call center software.

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Automatic Call Distribution (ACD)

Automated call distribution with Round-Robin, Linear, and Ring All methods. Avail of cloud telephony services.

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Call Log

Display calls and share details about inbound, outbound, and missed calls through the call center software solution.

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Feedback Call with IVR

Use a cloud-based phone system and allow customers to give feedback with simple responses such as ‘YES’ or ‘NO.’

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Feedback with Short URL

Send an SMS with a short URL linking to the survey form and track the response with the cloud-based call center software.

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Pilot Number

The best cloud telephony solution allows you to use dedicated caller-ID for the target segment and agents for an outbound campaign.

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Predictive Dialer

Virtual call center software enables automated dialers to connect agents to calls answered by contacts.

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Progressive Dialer

An automated dialer of cloud-based phone systems handles multiple calls concurrently based on a pre-set ratio.

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Preview Dialer

The manual virtual call center software dialer lets you prepare for a call by reviewing contact records.

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Campaigns and Lists

Cloud-based call center software helps you maintain multiple contact lists for different campaigns and boost conversions.

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Data Import

Import contacts in .csv, .xls, and .xlsx files as separate or single lists through the best cloud telephony solution.

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NDNC Registry

Avail cloud telephony services and Filter DNAs by cross-checking databases with the National Do Not Call Registry.

Icon Survey Missed Call

Dashboards

The best call center software helps you monitor campaigns and agents with custom dashboards for real-time reviews.

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Reports and Analytics

With cloud-based call center solutions, empower managers with standard/custom reports to improve agent performance.

Using Cloud Telephony solutions with Office24by7

Telephony is foundational to creating new customer experiences.

Blended Call Center using Cloud Telephony

Blended Call Center

Allow agents to receive and make calls – a way of life in many businesses and organizations that rely on audio communications. Make sure that you’re deploying the best methods for call routing to different groups of agents in your team with the best call center software solution.

Combine automatic call distribution for incoming calls with automated dialers for outgoing calls and use agents efficiently. Leverage blended call centers and unlock efficiency.

Cloud telephony solutions for cab rides

Deliveries, Cab Rides, and Directories

To keep your business efficient and truly seamless, a cloud telephony solution enables you to ensure that the various parties can interact without compromising their privacy or revealing their identity.

Allow customers to reach drivers, delivery executives, vendors, and vice versa through click-to-call and click-to-call buttons in delivery, cab ride, or directory mobile apps. Safeguard either party’s identity by masking their phone numbers.

Send card transaction alerts to identify fraudulent transactions

Account, Security, and Card Fraud Alerts

Through cloud-based call center solutions, send account alerts to help customers manage their accounts. Send frequently, ensuring that they have real-time information. From security flaws to account tampering in work-related environments, cloud telephony could be the solution to all for your organization.

Send security alerts to ensure they know log-in and account access information. Send card transaction alerts to identify fraudulent transactions.

cloud telephony solutions for remote working

Remote Working

Promote work-from-home (WFH) culture by incorporating the best cloud call center solution. Saves time, energy, and money on travel. Use conference calls to make announcements, broadcasts, and regular interactions. Enable your team members to be efficient and ensure full-scale agility while working from home.

With the best tools and the right software, you can discuss project work, progress, escalations, concerns, sales figures, and sales pitches and ideate and strategize.

FAQs

Cloud telephony is a type of unified communications as a service, and it offers voice communication service with the help of a third-party host and is replacing the conventional PBX system.

VoIP will help redirect a call, whereas cloud telephony is a professional phone system.

A virtual number is provided for businesses, and customers will place a call for that number only. This call will be redirected to the CRM, and agents can answer it via mobile. It is usually employed in cloud call center solutions.

We have curated a detailed guide about cloud-based calling in our blog. Make sure to go through it to know more about it.

  1. It doesn’t need any infrastructure
  2. Cost efficient
  3. Flexibility
  4. Mobility
  5. Data security

Yes, it is.

Make sure that your cloud telephony providers have the following features-

  1. Agent CTI
  2. Call forwarding
  3. IVR
  4. Call monitoring and recording
  5. Omnichannel
  6. CRM integration

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4th Floor, D-5, Win-Win Towers,
JNTU-Hitech City Main Road,
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