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Call Masking and Call Patching with Office24by7

Reliable Call Masking Solution for Enterprises, SMEs and Startups

Protect the identity of both parties using our Call Masking Solution

Transfer the calls to right person at the right time using our call patching solution. Manage the call flow effectively and ensure that your customer is getting the service that they need with ease. Now, it is so easy to manage the calls and trasfer them to the required person whenever required with effective Office24by7 call patching services

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Call customers from within third party apps

Click-to-Call

Call customers from within third party apps. Enable website visitors to call a pre-assigned number by integrating a cloud calling widget into website. Allow customers and agents to connect via mobile app.

Click-to-Dial button on the dashboard that opens a dialer with a click

Click-to-Dial

A button on the dashboard that opens a dialer with a click. They can call a new number not in the database by dialling manually. Through API integration, agents can use existing CRM tool.

Agents make and receive calls from their computers with click-to-call and click-to-dial buttons

Agent CTI

Agents make and receive calls from their computers with click-to-call and click-to-call buttons. Agents get information about callers, and their accounts, open cases, or call history.

Best CRM Integrations

Seamless connectivity between our customer relationship management (CRM)
software and third-party applications.

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Connect Customers with Employees in Real-Time

Create new customer experiences by enabling interactions in real-time with your frontline staff – sales, support, field service, and field delivery agents – and third-party vendors.

Allow customers to reach drivers through click-to-call and click-to-dial buttons

Deliveries, Cab Rides, and Directories

Allow customers to reach drivers, delivery executives, or vendors and vice versa through click-to-call and click-to-dial buttons.

click-to-dial CTI for CRM extension

CRM

Through a click-to-dial CTI for CRM extension, allow sales representatives to quickly dial phone numbers of contacts in third-party CRMs.

Allow visitors to request a callback

Callback Request

Allow visitors to connect with you directly from your website with click-to-call button. Allow visitors to request a callback.

Order Confirmation and Delivery Rescheduling using call patching solutions

Order Confirmation and Delivery Rescheduling

Trigger an automated call with IVR input to confirm orders by customers who choose, say, cash-on-delivery payment mode.

Office24by7 Communication Features

Comprehensive set of features for call patching and call masking.

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Number Selection

Virtual numbers – mobile, landline or toll free – for both parties when call patching.

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Call or Number Masking

Protect identities of both parties when call patching. Convey a local business presence with a local number masking your business or helpline number.

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API Integrations

Build call patching facility in your mobile or web apps.

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Call Recordings and Call Logs

Capture recordings of calls as well as log all incoming and outgoing calls.

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Call Transfer

Transfer calls internally via IP PBX and EPBX.

Multi-channel-Communication

Multi-channel Communication

Allow agents to interact with customers over several communication channels.

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CRM Integration

Agents can make and attend calls right from sales software and avoid switching between systems.

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Agent Performance Tracking

View agents’ activities and day’s progress in real-time. Allow supervisors to listen to customer-agent interactions in real time.

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Manual (Outbound) Calling

Agents call contacts or dial a number not in contacts manually

Industry-best Office Automation Crafted with incredible expertise and powered with bleeding-edge technologies!

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Office24by7 Technologies Pvt. Ltd.,
4th Floor, D-5, Win-Win Towers,
JNTU-Hitech City Main Road,
Behind Indian Oil Petrol Bunk, Madhapur, Hyderabad - 500081

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