Office24by7 IVR Service Provider

Virtual Number

A cloud-based number – not associated with a direct telephone line – to receive calls and forward them to regular numbers and destination apps. You can choose one of these three options- mobile, toll-free, and local number. Select the local numbers to convey a local business presence, toll-free to enhance brand image and avoid cost to callers. We provide virtual number solutions to your business to save the cost of employing and infrastructure to maintain the volume of a huge call.

Using a virtual number available in all your preferred formats, i.e., landline, mobile, and toll-free numbers based on your location, you can leverage the power of IVR for better customer service. Transfer business calls to our PRI and adopt one-of-its-kind solutions without disruption, using features like call transfer to attend multiple calls seamlessly.

Interactive Voice Response (IVR)

Set up a direct, single-level, or multi-level IVR calling system for acting as a virtual receptionist that can start answering calls round the clock, handling customers' general queries with automated and pre-planned coherent responses, and transferring to internal teams where needed. IVR services provide callback options during non-business hours and address customer queries when business resumes.

Audio Library

The best IVR service provider offers you an option to store welcome greetings, the main menu greeting, and sub-level IVR prompts in our audio library. The IVR calling system lets you share and store other greetings for waiting, after-hours, voicemail, holiday closures, etc. Upload pre-recorded custom messages or record messages on the spot after receiving a call or type in menu instructions and messages to convert them into audio files using TTS (Text to Speech). or type in menu instructions and messages.

Routing

Send calls to suitable agents and better manage and respond to callers. Automatically route calls to an appropriate queue of agents based on location, date, and time. Reduce human intervention and help customers reach the right departments. Never miss a call for any reason whatsoever. The call routing solution connects callers returning within a specified time to the same set of agents accordingly.

Queue Management

Deal with a higher volume of calls when agents cannot take calls with queues and transfer to available agents. The IVR software solutions enhance customer experience by minimizing wait time in call queues. Minimize the risk of abandoned calls, repeat attempts, and customer dissatisfaction. Distribute call workload fairly amongst agents. Play personalized messages to callers in the queue.

Automatic Call Distribution

Distribute calls from a queue to a team of agents serving the queue based on a pre-set distribution method, such as round robin, priority, and ring-all, if agents are unavailable or unable to take calls. When agents leave their desks, the calls are directed to their mobile numbers. The best IVR service provider will also record and track calls for better subsequent engagement within your team and customers.

Post Call Survey

Send a pre-recorded automated survey voice call with IVR solution to collect callers’ information, SMS with a Short URL, or Email with a Short URL to collect feedback and gauge their satisfaction with their interaction with the agent. The best IVR calling system calculates agent-level and Net Promoter Score (NPS). You can act quickly on surveys rated for poor service and address unhappy customers.

Reports and Analytics

Actionable analytics is vital for your company’s success. With our IVR solution, reports and analytics help managers keep track of their campaigns. This helps calculate the efficiency and success of a company. They are an excellent means of looking back and deciphering where your efforts are, resulting in success or identifying weak points that could be improved to succeed. Reports and analytics help managers keep track of their campaigns.